"I just wanted to take this opportunity to thank you personally as well as your staff for the excellent service you have provided to us over the past few years.  It has been a welcome privilege to work with all of you.  Your knowledge, experience and professional relationships with the "players" in the Workers' Comp system have been invaluable in helping us manage our costs.  As high as they were, I do not dare to imagine what they would have been had we not had you and your staff supporting us as you did.  You can't put a price on that. . ."

"This morning my CFO and Controller appeared at my door with a request for all general liability claim payments made in fiscal 2006 through June 15^th on claims incurred in fiscal 2005 and prior. . .Having just witnessed my attempts to get the data from two [competitors'] systems they expected it would take forever and said, 'Just call Schaffer and ask them.'  I said, 'No, Schaffer’s system is different.' . . .Before they walked up the stairs, I sent the attached report. . . Needless to say, they printed the report and flew back down the stairs grinning from ear to ear totally impressed with Schaffer. Way to go.  Thank you, thank you, thank you."

"The [County] Fire/Emergency Medical Services (EMS) Department experienced a 36.7% decline in disability leave. This was a reduction of 11,712.5 hours resulting in $380,573 of savings.

I have been advised by [Major] that your staff has been instrumental in assisting the Fire/EMS Department in achieving this reduction. I thank you and your staff for the assistance you have offered our Department in controlling disability costs over the last year and look forward to another cooperative year."